Consumers have a right of withdrawal from contracts for the delivery of goods in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
A. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (flip-flop GmbH, Neuffer am Park, 66953 Pirmasens, Germany, Tel: +49 (0)6331/710714, Fax: +49(0)6331 2898-10, Email: service@flip-flop.de) of your decision to withdraw from this contract by means of a clear statement (e.g., letter, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
Alternatively, you can register the return of the order in question via your customer account. To do so, click on the following link and follow the instructions:
To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to flip-flop GmbH / flip*flopShop RETURNS -, Steinstraße 35 Messehalle 3, 66953 Pirmasens, Germany, immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
B. Cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To flip-flop GmbH, Neuffer am Park, 66953 Pirmasens, Fax: +49(0)6331 2898-10, Email: service@flip-flop.de
I/we (*) hereby withdraw from the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only for paper notifications)
Date
(*) Delete as applicable